Frequently Asked Questions

🛒 Ordering

1. How can I place an order?
To place an order, simply browse through our store, pick the product you like, click “Add to Cart,” and follow the steps at checkout. You’ll enter your shipping and payment details and confirm your purchase.

2. Can I modify my order after it’s placed?
Once an order is submitted, we cannot ensure it can be edited. But if you reach out quickly to our support team at support@czisp.com, we’ll try our best to assist.

3. How do I track my order?
Once your package is on the way, we’ll send a confirmation email with a tracking number. You can monitor your shipment either on our site or the carrier’s website.

🚚 Shipping

1. Do you ship internationally?
Yes! We proudly deliver to customers around the globe.

2. What are the shipping charges?
Shipping within the United States costs $4.99, and international orders have a flat rate of $12.99.

3. How long does it take to receive my order?
Estimated shipping times:
• USA: 5 to 8 business days
• International: 10 to 15 business days

🔄 Returns & Refunds

1. What is your return policy?
We want you to love your purchase. If you’re not happy, you can return your order within 30 days of delivery for a full refund.

2. Who pays for return shipping?
If your item is not defective or damaged, return shipping is your responsibility. We suggest using a trackable service for safety.

3. How soon will I get my refund?
Refunds are processed once we receive and inspect the returned item. Expect 10–15 business days for the amount to reflect in your original payment account.

❌ Cancellations

1. Are there any cancellation charges?
There’s no cancellation fee. But if your order has already been fulfilled or shipped, returning it may incur shipping costs.

💳 Payments

1. Which payment options are accepted?
We currently accept Visa and MasterCard for secure checkout.

2. Is my payment data protected?
Absolutely. Your payment info is encrypted using advanced security standards to ensure a safe transaction process.

3. When will I be charged?
Your payment method will be charged immediately after your order is placed.

If your question wasn’t answered here, feel free to get in touch via email: support@czisp.com. We’re happy to help!